Have a question? We're here to help! If you can't find the answer you're looking for, please contact us at hello@countandplay.com.
Ordering
Can I place a pre-order?
Yes! During our pre-order period, you can reserve your favorite products before they're available to ship. The estimated shipping date is shown on each product page.
When will my order ship?
In-stock items are typically processed within 1–3 business days.
Pre-order items ship according to the estimated date listed on the product page. During our Halloween season, pre-orders begin shipping in mid-August.
Can I cancel or change my order?
If your order hasn't entered processing yet, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible after placing your order.
Shipping
How long does shipping take?
Delivery times depend on the destination country and the shipping method selected at checkout. Standard shipping within the United States generally takes 3–7 business days after your order has been processed.
Will I receive tracking information?
Yes. Once your order ships, you'll receive a confirmation email with tracking details.
Products
What materials are your costumes made from?
Our costumes are handcrafted from durable, high-quality felt designed to be lightweight, comfortable, and suitable for repeated use.
What sizes do your costumes fit?
Our costumes are designed to hang comfortably around the neck with an adjustable Velcro strap. One size fits most children and many adults, making them ideal for school events, parties, and dress-up play.
Please refer to the dimensions listed on each product page before ordering.
Are the costumes double-sided?
No. Our costumes feature a colorful front design only. The back is plain to help keep the costume lightweight and comfortable.
Does each costume include a matching headband?
Yes! Every costume includes a coordinating number-themed headband with an adjustable Velcro strap.
Are your products suitable for everyday play?
Absolutely! While many customers purchase our products for Halloween, they're also perfect for classroom activities, birthday parties, educational events, themed celebrations, and imaginative play throughout the year.
Returns
What is your return policy?
We accept returns on eligible items within the timeframe outlined in our Return & Refund Policy.
Products must be returned in their original condition. Please visit our Return & Refund Policy page for complete details.
What if my order arrives damaged?
If your order arrives damaged or there's a problem with your purchase, please contact us within 7 days of delivery. We'll work with you to resolve the issue as quickly as possible.
Care Instructions
How should I care for my felt costume?
To help your costume last for many adventures:
- Spot clean with a damp cloth when needed.
- Do not machine wash or tumble dry.
- Allow the costume to air dry completely.
- Store flat or hang in a dry place away from direct sunlight.
Contact
How can I contact Count & Play Co.?
We're always happy to help!
Email: hello@countandplay.com
Or visit our Contact page and send us a message using the contact form.
Still have a question? We'd love to hear from you. Our goal is to respond to all inquiries within 1–2 business days.