Shipping policy

Thank you for shopping with Count & Play Co. We're committed to delivering your order as quickly and carefully as possible.

Processing Time

Most orders are processed within 1–3 business days after payment is received.

Pre-order items are shipped according to the estimated shipping date shown on the product page. If your order contains both pre-order and in-stock items, your order may be shipped together once all items are available unless otherwise noted.

Please note that processing times may be longer during busy seasons such as Halloween and the holidays.

Shipping Methods

Shipping options and estimated delivery times are displayed during checkout.

Delivery estimates begin after your order has been processed and shipped.

Estimated Delivery Times

Standard Shipping: 3–7 business days
Expedited Shipping: Available at checkout (where offered)

Delivery times are estimates and may vary depending on your location and carrier.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your package's journey.

Pre-Orders

Some products are offered as pre-orders.

The estimated shipping date is clearly displayed on the product page before purchase. If there are any significant changes to the estimated shipping schedule, we'll notify you by email.

Shipping Delays

While we do our best to ship every order on time, delays caused by weather, holidays, carrier issues, or other circumstances beyond our control may occasionally occur.

We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order.

Count & Play Co. is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.

If you notice an error, please contact us as soon as possible. We'll do our best to update your order before it ships.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at hello@countandplay.com.

We'll work with the shipping carrier to help resolve the issue as quickly as possible.